FAQ'S

Q1. What materials are used in your jewelry?

A1. Silver is a popular metal used in jewelry making due to its affordability and versatility.

Q2. How should I care for my jewelry?

A2. Proper care of your jewelry can help it last longer and maintain its beauty. Here are some general tips for caring for your jewelry:

Store your jewelry in a cool, dry place, away from direct sunlight and humidity. This will help prevent tarnishing and discoloration.
Clean your jewelry regularly to remove dirt and oil buildup. A soft cloth or brush and mild soap and water can be used to clean most types of jewelry. Avoid using abrasive cleaning agents or ultrasonic cleaners on delicate or porous materials.
Avoid wearing your jewelry while doing activities that may cause damage, such as swimming, exercising, or doing household chores.
Be gentle with your jewelry. Avoid pulling or tugging on chains, and avoid wearing rings and bracelets that are too tight.
Keep your jewelry separate to avoid scratching or tangling.
Have your jewelry professionally inspected and cleaned by a jeweler every 6-12 months.
7.Take off your jewelry when you're sleeping, bathing, or doing any activity that could cause damage.
If your jewelry has stones, be sure to protect them from scratches and chipping.
If your jewelry is plated, be aware that plating can wear off over time. To prolong the life of plated jewelry, avoid wearing it while swimming, showering or applying lotions or perfumes.

Q3. Can I return or exchange a piece of jewelry if I am not satisfied with it?

A3. Customer Satisfaction is our Priority: Our Easy Return and Exchange Policy.

Q4. How long will it take to receive my order?

A4. The time it takes to receive an order will vary depending on a number of factors, such as the shipping method chosen, the availability of the items, and the location of the recipient.

The standard shipping times for domestic orders is usually between 2-5 business days, while international orders may take longer, usually between 7-14 business days.

Q5. Do you offer custom jewelry designs?

A5. Custom jewelry can be more expensive than pre-made pieces, as it requires more time and expertise to create. However, it can also be a special and unique way to commemorate a milestone or special occasion.

If you are interested in custom jewelry, it is best to mail us

CustomJewel@auory.com

Q6.How do I determine my ring size?

A6. Measure your finger with a string or strip of paper: Wrap a string or strip of paper around your finger, mark the point where the two ends meet, and measure the length in millimeters. Then use a ring size chart to determine your size.

Q7.What is your warranty policy?

A7. Our warranty policy guarantees the quality and craftsmanship of our jewelry. Any manufacturing defects or normal wear and tear will be covered under our one-year warranty. We also offer an extended warranty for an additional fee. If you have any issues with your jewelry, please contact us and we will be happy to assist you with a warranty claim. To ensure the longevity of your jewelry, we recommend regular cleaning and maintenance by a professional jeweler.